About
Results-driven Restaurant Manager with over 6 years of progressive experience in high-volume restaurant and banquet operations, consistently driving profitability and operational excellence. Proven ability to optimize team efficiency by 20%, reduce inventory waste by 10-20%, and boost foot traffic by 15% through strategic marketing. Adept at implementing robust management systems, cultivating positive work environments, and delivering exceptional customer experiences that increase repeat business and average check sizes.
Work
Irene, Gauteng, South Africa
→
Summary
Led comprehensive restaurant operations, managing staff, optimizing efficiency, and driving revenue growth through strategic initiatives and customer engagement.
Highlights
Orchestrated scheduling and supervision for 30+ staff, optimizing team efficiency by 20% and reducing customer wait times by 15%.
Implemented a new inventory management system, resulting in a 20% reduction in waste and improved overall cost control.
Developed and executed targeted marketing campaigns, increasing foot traffic by 15% and boosting revenue.
Cultivated a positive work environment, reducing staff turnover by 25% and significantly improving team satisfaction scores.
Introduced guest loyalty programs, increasing repeat business by 30% over 12 months.
Collaborated with the executive chef to create seasonal menus, increasing average check size by 18%.
Montana, Gauteng, South Africa
→
Summary
Optimized restaurant operations and improved profitability through data-driven analysis, inventory management, and enhanced customer service.
Highlights
Optimized restaurant operations, reducing costs by 5% and increasing profit margins by 10% through strategic improvements.
Analyzed operational data to identify key improvement areas, leading to a 12% increase in overall efficiency.
Coordinated special events and catering functions for 500+ guests, maintaining a 95% customer satisfaction rate.
Implemented a new inventory management system, reducing stock loss by 20% and improving on-time deliveries by 15%.
Led a customer service training initiative, resulting in a 30% reduction in customer complaints.
Centurion, Gauteng, South Africa
→
Summary
Managed high-profile banquet operations, streamlining interdepartmental communication, and implementing cost-saving measures to enhance profitability.
Highlights
Managed banquet operations for high-profile events, consistently exceeding client expectations and achieving 25% improvement in event execution efficiency through streamlined interdepartmental communication.
Implemented cost-saving measures in banquet operations, increasing overall profitability by 15%.
Developed and conducted staff training programs, improving service quality ratings by 20%.
Introduced innovative menu concepts for banquet events, increasing upsells by 30%.
Centurion, Gauteng, South Africa
→
Summary
Supervised food and beverage operations, managing teams, optimizing inventory, and enhancing customer service for large-scale events.
Highlights
Supervised catered events for 300+ clients, maintaining a 98% satisfaction rate and ensuring positive patron experiences.
Managed a team of 30+ employees, improving productivity and reducing labor costs by 10%.
Optimized inventory management, decreasing consumption by 20% for 100+ monthly events and minimizing waste.
Implemented a new customer service training program, increasing satisfaction scores by 15%.
Assisted the Banquet Manager with scheduling, training, and performance management, fostering a cohesive team.
Coordinated transportation of food and equipment for off-site catering, ensuring seamless logistics.
Centurion, Gauteng, South Africa
→
Summary
Led store operations, managed staff, and drove revenue growth through process improvements and promotional campaigns.
Highlights
Led a team of 15+ employees, increasing store efficiency by 25% through strategic process improvements.
Spearheaded promotional campaigns that exceeded sales targets, boosting revenue by 25%.
Implemented customer-centric initiatives, increasing customer satisfaction by 15%.
Utilized advanced control systems to decrease inventory waste by 10%, optimizing costs.
Skills
Management & Leadership
Staff Management, Team Leadership, Operations Optimization, Performance Management, Training & Development, Interdepartmental Communication, Strategic Planning.
Financial & Operations Control
Inventory & Cost Control, Data Analysis & Problem-Solving, Process Improvement, Profitability Enhancement, Budget Management, Resource Optimization, Stock Loss Reduction.
Customer & Event Management
Customer Service Excellence, Event Planning & Execution, Guest Loyalty Programs, Customer Satisfaction, Client Relations, Catering Management, Menu Development.
Marketing & Sales
Marketing & Promotions, Foot Traffic Generation, Revenue Growth, Sales Targets, Upselling, Promotional Campaigns, Brand Visibility.